Create a HelpDesk Ticket
On the next page, populate the support ticket form with this information:
· Requester Name (who is requesting action from Comm/net Systems)
· Subject (what is the nature of the issue you require action on)
· Product Type
· Product Family
· Model Number
· Reason for Contact
· Action Taken (what actions have you taken so far to address the issue)
· Customer (who is the end user of the equipment)
· Customer Site (where is the product installed)
· Serial Number
· Incoming Tracking Number (if a product is being returned)
· Description of Issue
Item in red are required to create a ticket
You've completed your HelpDesk ticket. A Comm/net Systems support professional will be in contact with you shortly.
If you are still having trouble creating a ticket, please contact Comm/net Systems Support.
Comm/net Systems Inc. Support
or submit a support ticket through this portal.