How To Return an RMA Part (Return Merchandise Authorization)
Returning a Comm/net Systems product requires a Return Merchandise Authorization (RMA) number and a Sales Order (SO) number. If you do not know your RMA or SO number, please call our Product Support Department at 1 (206) 282-8670 (8 a.m. to 4:30 p.m. Eastern Standard Time.) Additionally, you will need a completed "Return Merchandise Authorization Package Insert" (this can be downloaded below) as well as any other pertinent documentation.
Carefully re-package your box to prevent shipping damages and within 30 Days of delivery, mail the product to:
Comm/net Systems Inc.
C/O Receiving Department
Seattle, WA 98199
If you have any questions concerning Comm/net Systems RMA procedures, please contact our Support Department today. Our support team provides support to all of Comm/net Systems products and services. In addition to contacting Comm/net Support directly via phone or email, our online HelpDesk is available 24 hours a day, 7 days a week. The HelpDesk includes commonly asked questions and self-help articles as well as an online ticket submission system if you ever need to contact Comm/net after normal business hours.
If you are still having trouble creating a ticket, please contact Comm/net Systems Support.
Comm/net Systems Inc. Support
or submit a support ticket through this portal.